In general good service in the cusco office the actual trek was great . Ronny the guide was knowledgable and kind an the food was excellent . Everything was explained well and luckily we had good weather ! the goup was nice and we were able to able to have some good experiences . Ronny told us lost of interesting information about plants and Inca traditions and religiones along the way . The online staff were great but, overall everythings was good . I highly recommended this company Inca Trail Reservations !!! . The actual walk was great though !!!! .