I had a fantastic experience - some truly great memories. The online booking process was very straightforward and the Inca Trail Reservations employees were always quick to respond to any queries or emails which I sent them.
When we arrived in Cusco we were contacted by the company to make sure that everything was in place and that we were well prepared before starting the Inca Trail. During the Inca Trail the team which were looking after us made us feel extremely comfortable in an environment which, at times, is very daunting and demanding.
I would recommend the Inca Trail to Machu Picchu to anyone who is visiting Peru.