Overall my experience with Inca Trail Reservations was great. The food was delicious and far exceeded my expectations. Prior to our trip we had heard horror stories of people getting food/water poisoning from the food and water prepared by the various tour companies. However, we drank the water boiled by the porters and ate the food and nobody in our group of 11 got sick.
We selected the option to have a half porter carry some of our gear. The gear we gave to the porters was returned to us each day in the condition we provided to them. Nothing that was in control of the company really disappointed me but I am very sparing with 5 star ratings. I would recommend this group to others.