My experience with the Inca Trail Reservations tour company was unlike anything, I have ever experienced before.
The company went above and beyond our expectations. The first day we got picked up from our hostel, which was quite far away from the main square of Cusco. Originally the company said it was too far away to pick us up but after the group meeting they confirmed they could pick us up, which was already going beyond what they originally said they would do for us.
Then upon arriving at the hike they recommend and we get hiking poles and they sold it to us at a cheaper price. During our hike we rented a porter who carried our bag. And on the trail I dropped my sleeping bag and I was having a hard time on the second day so a porter carried it for me for no charge.
In the end I felt the company went above and beyond what I expected.