Our trek started with a very informative meeting with Carlos 'The King of the Mountains'. We were given an informative talk detailing the plan for the 4 days ahead. We also had opportunity to ask as many awkward questions as possible for Carlos to either dodge or claim he didn't understand... In reality he answered them all.
So on day one we were all collected on time at 5:45. We were all skeptical of this beforehand, but they achieved it. In fact the guy that collected us was 5 minutes early. That achievement really sums up the trip. Everything was well organized, ran smoothly and executed to a high standard.
I would have absolutely no hesitation in recommending Inca Trail Reservations to anybody. Carlos, Francisco and Marco were all excellent guides to cap it off.